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From repairing and upgrading your computer equipment to managing your entire network, our business is about supporting your business.
Global offer Telephone, Remote & On-Site Support, all of which provide you with access to a highly qualified team of Microsoft Certified Engineers, with over 15 years of experience.
Below are 3 examples of support packages available through Global. For those wishing to keep things simple we have our Pay As You Go service, available on an ad-hoc basis.
For those companies requiring a priority response over and above that of the Pay As You Go service, along with a discounted labour rate, we would recommend that you purchase a 20 hour Advanced Engineering Package.
Should you require all the benefits of an internal IT team but at a fraction of the cost, we would recommend that you purchase a Network Support Agreement, as this provides you with the highest priority level of support and these agreements can also be tailored to suit the needs of many businesses.
This service provides you with a Microsoft Certified Engineer on an hourly basis and is commonly used for installation purposes and for IT support that does not require a priority response. Engineers labour is charged at our standard rate of £85.00 per hour (minimum 1 hour charge) and is calculated to the nearest quarter of an hour.
- Advanced Engineering Hours:
This service offers customers the opportunity to purchase 10 or more engineering hours up front, to use as and when required. As a reward for your commitment you will receive a discounted labour rate for purchases of 20 hours and over, plus a priority response over and above our ‘Pay as you go’ service.
- Network Support Agreement:
This service is designed for the customer who requires a tailor made support package and can include Server Support (O/S, Email, Backup & AV), Workstation Support (O/S & MS Office), Vendor Management, Hardware Maintenance, Router & Firewall Support, Proactive Server Monitoring, Smart Phone & Blackberry Support, Upgradeable Response Times & Unlimited On-Site Support.
For further details on any of our support services, please email support@globalcomputerspares.com and we will arrange a free consultation to discuss your IT Support needs.
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